Complaint handling

Although all treatments at Cosmetic Boutique Hoofddorp are performed with great care, you may feel dissatisfied. We are happy to work with you to find a suitable solution. Please keep in mind that we have a duty to make every effort, not to guarantee a specific result.

If you have a complaint about the execution of the agreement, please submit it in writing within a reasonable time after identifying the issue. Provide a complete and clear description of your complaint.

You will receive our response within 14 days of receiving your complaint.

You must allow us at least four weeks to resolve the complaint through mutual consultation. If no resolution is reached after this period, it becomes a dispute.

We are also affiliated with Stichting DOKh. You can find more information about their complaints and disputes procedure here: https://dokh.nl/eerste-hulp-bij/klachten-en-geschillenregeling/patient/een-klacht-over-uw-arts